When I heard that soon-to-be-resigning VA Secretary Robert McDonald was comparing VA care to Disneyland, I had hope. Continuous improvement, fanatical attention to detail, stuff the bureaucracy could learn from excellence in the private sector.
Alas, not where he was going.
“When you go to Disneyland, do they measure the number of hours you wait in line? Or what’s important, your satisfaction with the experience?”
Probably no one has died waiting to ride Splash Mountain. Not sayin’, just sayin’.
Bob will have a hard time addressing that when he’s interviewing for a new job next month.
That’s not all, folks:
Turns out the GAO has found that three out of six recently audited VA centers claimed shorter wait times than vets actually experienced. Not 4-28 days as claimed. Eleven to 48 days. Which is actually weeks.
Remember, cooking the scheduling books was the big VA scandal of 2013-14. Ole’ Bob was brought in to “reform” that.
NOW can we say that it’s futile to expect this monstrosity to fix itself? I mean, how do you separate wait times from McDonald’s preferred standard of “satisfaction with the experience”?
It’s medical treatment, not a vacation.