Thousands of 9-1-1 Professionals are meeting in San Antonio this week to talk issues facing the emergency call service.
Trey Forgerty from the National Emergency Number Association says technology changes constantly but the 9-1-1 system has been stuck with only being able to accept phone calls since it started in the 1960’s.
Forgerty tells us in the next 10 to 15 years, that will change. He says soon, 9-1-1 systems will be able to accept text messages, photos and videos from people reporting emergencies.
There is a hang up. Some communities just don’t have the money needed to make the upgrades.
Forgerty says they are working with lawmakers in Washington to educate them on the importance of the next generation of 9-1-1.
More than 240 million calls are answered by 9-1-1 operators each year.