Weather Alert

Customers screened for COVID-19 at CPS Energy facilities

CPS Energy requires employees and customers to wear masks/Photo-CPS Energy

SAN ANTONIO (KTSA News) – If you have tested positive for COVID-19, live with someone who has COVID-19 or you don’t feel well, don’t pay your CPS Energy bill in person.

Customers are being screened for COVID-19 symptoms before they enter  any CPS Energy facility.   Here are the questions you’ll be asked by a medical professional.

  • Have you, or anyone you’ve come in contact with (including members of your household), been diagnosed with COVID-19?
  • Are you recovering from COVID-19?
  • Are you currently awaiting results of a COVID-19 test?
  • Are you currently feeling ill – experiencing cold or flu-like symptoms, have a fever, etc.?

Free temperature checks will be offered, but they are not required.

“Screening people is a prudent and necessary measure to ensure everyone’s safety,” said Rudy Garza, Chief Customer Engagement Officer at CPS Energy. “As this pandemic remains active, we will continue to be there for our customers.”

Garza points out  that CPS Energy customers can conduct business online and on the phone. You can utilize the Manage My Account feature at cpsenergy.com, or you can make a one-time online payment without the need to log in to Manage My Account. You can also pay bills by phone at  (877) 257-1172 , or you can mail your payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289. To explore payment assistance, visit cpsenergy.com/assistance.

“While we enjoy the face-to-face interactions with you, we ask that you please stay home if you have tested positive, are recovering, or are showing any COVID-19 symptoms,” Garza said.

Also, per City and County orders, the utility is requiring employees, customers, contractors, and visitors to wear a face covering when they are unable to keep six feet of distance from others in a CPS Energy facility or workplace.

CPS Energy is not collecting customer data from these screenings and will make every effort to respect and protect the privacy of customers.

Customers can utilize the Manage My Account feature found at cpsenergy.com or can opt to make a one-time online payment without the need to log in to Manage My Account. Additionally, they can pay bills by phone by calling (877) 257-1172 or can mail their bill and payment addressed to CPS Energy, P.O. Box 2678, San Antonio, TX 78289. To explore payment assistance, customers can visit cpsenergy.com/assistance.

CPS Energy continues to be flexible when working with customers who are facing difficulties during this time of need.  We will work to ensure that customers can utilize the variety of assistance programs available from CPS Energy.  To speak with an Energy Advisor, customers can call 210-353-2222.  As a reminder, CPS Energy has temporarily suspended service disconnections and is waiving late fees on unpaid balances for customers who participate in a company-sponsored payment plan.

To date, CPS Energy reports a 94 employees have been diagnosed with COVID-19 and 66 employees currently are under self-quarantine as a precaution. Contact tracing and notification of any coworkers and customers who were in contact with these individuals has been completed in accordance with all privacy requirements.


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