A dog died on a flight from Houston to New York Monday night when a flight attendant ordered a family to put its dog in an overhead bin.
United Airlines confirmed the death to ABC News.
Another passenger watched what happened on the flight from Bush Intercontinental Airport to LaGuardia Airport in a Facebook post.
June Lara wrote that he sat behind the mother and her two daughters on the flight who brought their 10-month-old puppy — which they paid $125 to bring onto the flight.
He stated that the flight attendants on the flight “insisted that the puppy be… crammed inside the overhead container without air and water.”
The attendants assured the puppy’s safety, so the mother agreed.
The Points Guy reports that passengers heard barking for part of the flight.
The plane landed in New York and there was no sound from the bin. The family opened up the kennel and the dog wouldn’t move. Lara said the mother tried to resuscitate the dog, to no success.
United told ABC News it takes full responsibility for the death.
“This was a tragic accident that should have never occurred, as pets should never be placed in the overhead bin,” United said in a statement to ABC. “We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them. We are thoroughly investigating what occurred to prevent this from ever happening again.”
United’s policy states that pets must be kept underneath seats.
ABC reports United has the highest rate of incidents involving loss, injury or death of animals during flights — 2.24 incidents per 10,000 animals transported, according to Department of Transportation statistics.
— MaggieGremminger (@MaggieGrem) March 13, 2018