New Braunfels Utilities announces upcoming holiday hours

SAN ANTONIO (KTSA News) — New Braunfels Utilities is reminding customers that their offices and drive-thru will be closed for the upcoming holidays.

They will be closed Friday, December 23 and Monday, December 26 in observance of Christmas.

The offices and drive-thru will also be closed Monday, January 2 for New Year’s.

In the meantime, customers who need to report and outage can call NBU’s 24 hour control center at 830-629-4628.

If you need to pay your NBU on the days they are closed for the holidays, you can use their online payment service at

Payments are also accepted by phone at 844-863-7360.

You can also stop by any HEB in Comal County or at Arlen’s in New Braunfels to use Western Union Convenience Pay Service.

NBU has a night drop-off location as well at 263 Main Plaza.

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