San Antonio Water System Naco Pumping Station/KTSA Photo-Elizabeth Ruiz

SAN ANTONIO (KTSA News) – The San Antonio Water System has restored service to all of its service area and the boil water advisory has been lifted, but thousands of  customers still don’t have running water in their homes because pipes burst during the winter storm.

Many are facing expensive plumbing repairs they can’t afford, but SAWS has a program that’s providing assistance.  Customers can apply for the CPR program online. You can also get help filing an application by email, or by calling 210-233-FIXX (3499).

“While SAWS has restored water service to its entire service area, there are still some customers who can’t access the water because of pipe breaks and bursts that are preventing water flow to their homes,” said SAWS President/CEO Robert Puente. “This program will fill in that
gap so our neighbors can have reliable access to drinking water again.”

Single-family homeowners with a 2019 home value of $140,000 or less are  eligible. If the home is worth more than $140,000, a household may apply to determine if their income/family size meets criteria of 140 percent of federal poverty levels.

Help is also available to qualified renters, but they must obtain a signature on a permission or waiver from the landlord or property owner.

The CPR program, in collaboration with the San Antonio Area Foundation, kicked off with $25,000 in seed money from Wells Fargo and a $250,000 donation from the San Antonio Spurs.  You can make a tax-deductible donation here.

As an additional resource, the City of San Antonio established the Emergency Resource Call Center (ERCC) and website ( to help residents affected by the winter storm. You can call 311 and select option 5, or 210-207-6000 to connect with a representative  8 a.m. to 5 p.m. Monday-Friday.

SAWS has converted its five bulk water distribution sites to self-service as of noon, Feb. 22.

The faucets will remain available 24/7 at these locations until further notice.

Pump Station Water Distribution Sites
24/7 Self Service
Naco 13655 O’Connor Road
Mission 615 E Theo Pkwy
Maltsberger 758 Halm Blvd at Jones Maltsberger
UTSA Athletics Complex Kyle Seale Pkwy at W Hausman Road
SE Booster 1208 S Loop 1604 W

Bottled water is still being provided by the City of San Antonio and by Bexar County at multiple locations throughout the San Antonio metro area.

  1. Wheatley Heights Sports Complex – 200 Noblewood Dr.
  2. Brooks – Challenger Dr. @ Research Place
  3. Texas A&M University – San Antonio – Main Campus – One University Way
  4. Port San Antonio – 205 Billy Mitchell Blvd.
  5. SeaWorld San Antonio/Aquatica – 10300 Military Drive West
  6. Six Flags Fiesta Texas – 17000 IH 10 West
  7. Food Bank – 5200 Enrique M. Barrera Pkwy
  8. Our Lady of the Lake University — 411 SW 24th St
  9. Community Bible Church – 2477 N Loop 1604 E
  10. Heroes Stadium – 4799 Thousand Oaks Dr.
  11. Rolling Oaks Mall — 6909 N Loop 1604 E

Here are the Bexar County bottled water distribution sites

Bullis County Park, 27583 Old Blanco Rd, San Antonio, TX 78260
 Julius Matthey Middle School, 20350 Red Forest Ln, San Antonio, TX 78264
 Leon Valley Community Center, 6427 Evers Road, San Antonio, TX 78238
 AT&T Center, 1 AT&T Center Parkway, San Antonio, TX 78219
 City of Converse Community Center, 407 S. Seguin Rd., Converse, TX 78109
 Emergency Services District, 10, World Christian Ministries, 6633 Walzem
 Emergency Services District 5 Fire & Rescue, 7120 East 6th Street,
Somerset, TX 78022
 Emergency Services District 7 Station 116, 18805 Highway 16N (Bandera
Road), San Antonio, TX 78023
 Emergency Services District 4, 28036 Boerne Stage Road, Boerne,

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